·
79 percent of users check their phone within the
first 15 minutes of waking up
·
70 percent of smartphone users frequently check
Facebook
·
78 percent keep up with email on smartphones
Phones keep us connected and help us be productive (and increasingly
more social). So when companies begin to update their traditional training
programs, mobile has to be a part of the process.
Mobile makes previously irrelevant information relevant. Think about
going to a training class that had workbooks and exercises about a product or
service you don’t actively use. Sure, the information is helpful, but it’s not
retained if it isn’t needed. Then four months down the line, suddenly that
training becomes applicable. Is the information still in your brain? Probably not.
Mobile access to just-in-time training
gets employees the information they need, when they need it. Salespeople are
great examples of employees who are always on the go and need information
literally at their fingertips. They can brush up on facts or get updates while
sitting in a waiting room, riding a train, or standing around the luggage
carousel.
When thinking about adding mobile components to your training, make sure
you identify the most important information needed. Transferring a 40-page
workbook to a PDF might make access easier, but those 40 pages won’t be helpful
on a phone. Instead, identify a quick list of talking points. You can also do a
short podcast (and by short, we mean two minutes) of an instructor giving an
overview.
You can always have workbooks, simulations, and additional
instructor-led training as part of your learning program. As you think about
training with mobile devices in mind, you’ll also start identifying ways to
prioritize information for other mediums as well.
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